My Cineworld & Unlimited accounts
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Unlimited Membership
"Your Unlimited membership lets you watch as many movies as you like, as often as you like - with no online booking fee! It pays for itself in just two visits*, and there are lots of extra perks and savings! You can find our more at cineworld.com/unlimited *This means the Unlimited monthly subscription price for relevant the Cineworld Cinema is cheaper than the cost of 2 visits per month to the same cinema based on in-cinema standard priced adult 2D ticket (excludes Cineworld Bexleyheath and Wood Green)."
Yes, when you sign up for the Unlimited Card you commit to a 12 month minimum membership if paying monthly (although current offer, for limited time only, is a 3 month minimum membership) and 12 months when payment is annual.
If you pay for your Unlimited membership monthly, your monthly payments will automatically continue after the first 12 months (or after the first 3 months if you have signed up whilst the minimum 3 month membership is available) and your membership will continue until you cancel. You may cancel your membership at any time after your minimum membership period 3 months by giving us notice of termination to the Unlimited Helpline by phone or in writing. Please refer to the Unlimited Card terms and conditions for more details.
The key benefit is unlimited cinema! Your Unlimited Card gives you access to all of the Cineworld Cinemas in your Unlimited membership group and allow you to watch any public 2D film screening any time you want. But that’s not all...
Current offers and extras for Unlimited Members in their first year include*:
- 10% off all in-cinema food and drink purchases including in-cinema Starbucks
- 25% off food and drink at Partner Restaurants
- Access to advance screenings for Unlimited members only
- Regular Unlimited exclusive email newsletters updating you on the latest releases, Unlimited advance screenings and more
- Free months of Unlimited membership for you and your friend when you recommend Unlimited. Click here for more details
- Upgrade to special formats like IMAX and 4DX for a small uplift
Premium Unlimited Membership Perks- continue your Unlimited membership after your first year and we’ll upgrade you to the black Premium Unlimited Card at no extra cost which currently comes with exclusive offers*, including:
- a massive 25% off food and drink on every visit
- unlimited 3D movies (without paying the uplift)
- your new, distinctive black Premium Unlimited card.
Extra details: All uplift payments will be payable at such rates as apply at the relevant cinema from time to time (prices available from the relevant cinema’s web page). All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry. All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members. Access is subject to relevant Cineworld Cinemas being open. Please see our Terms & Conditions for more details.
- 3D performances - Unlimited members who hold a standard red Unlimited Card will need to pay the uplift for 3D performances. 3D uplifts are currently free for Unlimited members who have a black Premium Unlimited Card*.
- Films in special formats and auditoriums: you’ll need to pay extra to watch films in our special formats and auditoriums such as D-Box, 4DX, IMAX, Superscreen and recliner seats.
- Event cinema and other special screenings: screenings of live and recorded events and other special screenings such as private screenings or film festivals are not included, although discount offers for selected event cinema may be available from time to time.
- 3D Glasses
Extra details:
- All uplift payments will be payable at such rates as apply at the relevant cinema from time to time (prices available in cinema and, where relevant, online during the ticket booking process.
- You can use your Unlimited card at any Cineworld Cinema, although to watch a movie at a cinema not included within your Unlimited Group, you’ll need to pay an uplift and book your ticket at the cinema, as tickets for cinemas outside of your Unlimited Group cannot be booked online.
- All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry.
- All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members.
- Access is subject to relevant Cineworld Cinemas being open.
- A valid Unlimited Card must be shown to participate in all offers and obtain discounts.
- Food and drink discounts may not be available in conjunction with some offers and promotions.
- All offers and discounts (*including the current offer of free 3D uplift for Premium Unlimited card holders) may be amended or withdrawn at any time without notice.
Please see our Terms & Conditions for more details.
If you pay for the Unlimited Card monthly your subscription and monthly payments will automatically continue after the first 12 months. You may cancel your membership at any time after the first year by giving us one month's notice. Please refer to the Unlimited Card terms and conditions for more details.
If you pay for the Unlimited Card annually your Unlimited membership will not automatically renew and will come to an end after 12 months unless you request and pay for an extension. We will write to you before the end of your first 12 months of membership to ask whether you would like to renew and to let you know the applicable charges for the Unlimited membership. You have the choice of continuing your membership by paying for the full 12 months up front or moving to the monthly payment plan (direct debit). You will need to contact the Unlimited by visiting cineworld.com/contact to renew your Unlimited membership as it is not possible to extend annual subscriptions or change payment plans via the Cineworld Website or Unlimited app and receive the upgrade to (or retain) the Black Premium Unlimited Card.
Any free months’ membership awarded during your first year through our Recommend a Friend offer will be credited to your account and apply from months 13 and onwards. You will still receive your upgrade to Premium Unlimited during these free months but if you pay annually you will need to contact the Unlimited team to request your new black Premium Unlimited card.
Applying for Unlimited
Becoming a Cineworld Unlimited cardholder couldn’t be easier! All you need to do is go to unlimitedcineworld.com to start the process.
You can find your local cinemas Unlimited groups at cineworld.com/unlimited
Yes, you are able to change your Unlimited Membership Group at any point, and this is possible for both annual and pay monthly members. To do this, please get in touch via our Contact Us Form and someone will get back to you as soon as possible.
Yes, although you will only be able to book tickets directly in the cinema you wish to attend where a small uplift charge will apply.
"The following uplifts are payable in person:
(£2) Group 1 Unlimited member visiting Group 2
(£4) Group 1 Unlimited member visiting Group 3
(£6) Group 1 Unlimited member visiting Group 4
(£2) Group 2 Unlimited member visiting Group 3
(£4) Group 2 Unlimited member visiting Group 4
(£2) Group 3 Unlimited member visiting Group 4"
(£2) Group 1 Unlimited member visiting Group 2
(£4) Group 1 Unlimited member visiting Group 3
(£6) Group 1 Unlimited member visiting Group 4
(£2) Group 2 Unlimited member visiting Group 3
(£4) Group 2 Unlimited member visiting Group 4
(£2) Group 3 Unlimited member visiting Group 4"
Customers of all ages are welcome to join our Unlimited Card scheme although if you are under 16 years old someone aged 16 years or over will need to sign up on your behalf and pay for your Unlimited Card. They will also need to confirm your parent or guardian agrees to Cineworld using your personal details to provide all of the fantastic Unlimited Card services to you (and provide alternative contact details if they would prefer us not to contact you directly).
Please note, a minimum age restriction applies to use of the Cineworld Websites and apps. If you are aged 15 years or younger you will not be able to use your Unlimited Card to book tickets online or manage your account online via My Cineworld yourself. Your Unlimited Card may be used to book tickets online through your parent or guardian’s My Cineworld account, by selecting the ‘Add a Friend’s Unlimited Card’ option and inserting your Unlimited Card number during the booking process.
Please note, a minimum age restriction applies to use of the Cineworld Websites and apps. If you are aged 15 years or younger you will not be able to use your Unlimited Card to book tickets online or manage your account online via My Cineworld yourself. Your Unlimited Card may be used to book tickets online through your parent or guardian’s My Cineworld account, by selecting the ‘Add a Friend’s Unlimited Card’ option and inserting your Unlimited Card number during the booking process.
West End Cineworld Cinema is Leicester Square. You will need a West End Unlimited Card to access this cinema (but see current offer below). All other sites can be accessed with a regular non-West End Unlimited Card.
We are currently offering non-West End Unlimited cardholders the opportunity to see a film in our West End cinema by paying an uplift of just £2. Tickets are only available for purchase at the participating cinema on the day of the performance and are subject to availability. Unlimited Terms and Conditions (including the Terms of current Unlimited offers and discounts) apply.
We are currently offering non-West End Unlimited cardholders the opportunity to see a film in our West End cinema by paying an uplift of just £2. Tickets are only available for purchase at the participating cinema on the day of the performance and are subject to availability. Unlimited Terms and Conditions (including the Terms of current Unlimited offers and discounts) apply.
A recent passport size digital photo of yourself (or the lucky Unlimited Member if you are buying the Unlimited Card as a gift)
The ability to make a payment by debit, credit or charge card, and
Your bank details if you wish to go for the monthly plan which is paid for by direct debit.
The ability to make a payment by debit, credit or charge card, and
Your bank details if you wish to go for the monthly plan which is paid for by direct debit.
If you selected the monthly plan option you will need to pay for the first month (or first two months in ROI) of your Unlimited subscription by debit, credit or charge card or Cineworld gift card/e-gift voucher. You will also need to supply your bank details to enable us to set up your monthly direct debit.
Your membership of the Unlimited Card scheme will commence immediately with your first payment by debit/credit/charge/gift card/e-gift voucher as this will be processed straight away. The second payment will be taken by direct debit one month (or two months if ROI) after you sign up and then continue on a monthly basis thereafter for as long as you remain an Unlimited member.
If you have selected the annual plan version you will need to pay for the year in advance using a debit, credit or charge card or Cineworld gift card/e-gift voucher or promotional code.
Your membership of the Unlimited Card scheme will commence immediately with your first payment by debit/credit/charge/gift card/e-gift voucher as this will be processed straight away. The second payment will be taken by direct debit one month (or two months if ROI) after you sign up and then continue on a monthly basis thereafter for as long as you remain an Unlimited member.
If you have selected the annual plan version you will need to pay for the year in advance using a debit, credit or charge card or Cineworld gift card/e-gift voucher or promotional code.
Simply visit our website at www.unlimitedcineworld.com, complete your application for an Unlimited Card and enter the voucher code on your Unlimited gift card or Unlimited e-gift voucher in the ‘Promo codes and Gift Cards’ box on the payment page.
Yes, it is possible for someone else to pay for your Unlimited Card. The person buying the Unlimited Card for you will need to indicate in the tick box on the first page that they are buying the Unlimited Card as a gift.
You will need to upload a photo of yourself as part of the application process. The photograph is a very important part of the application process – cinema staff need to be able to recognise that you are the Unlimited Card holder when they ask to see your card.
It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you from the photo on your Unlimited Card they will retain the card and you will need to contact the Unlimited team to order and obtain a replacement (administration fee payable, currently £10/€16). You will not be able to use your Unlimited Card until a temporary Unlimited Card or your replacement card has been received. Please visit cineworld.com/contact
Important things to consider when uploading your photograph:
Photographs should be in colour
Maximum file size of 3Mb with a sharp/in-focus image (min resolution 171 x 230 pixels)
Photograph must be of the applicant only
Size should be no smaller than 40 x 30mm
Photograph must be portrait (tall) format
Photograph must be taken with a light background in a well-lit area
photos must be in saved in JPG, JPEG, PNG, BMP, TIF or GIF format.
It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you from the photo on your Unlimited Card they will retain the card and you will need to contact the Unlimited team to order and obtain a replacement (administration fee payable, currently £10/€16). You will not be able to use your Unlimited Card until a temporary Unlimited Card or your replacement card has been received. Please visit cineworld.com/contact
Important things to consider when uploading your photograph:
Photographs should be in colour
Maximum file size of 3Mb with a sharp/in-focus image (min resolution 171 x 230 pixels)
Photograph must be of the applicant only
Size should be no smaller than 40 x 30mm
Photograph must be portrait (tall) format
Photograph must be taken with a light background in a well-lit area
photos must be in saved in JPG, JPEG, PNG, BMP, TIF or GIF format.
Please contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
Unlimited memberships can only be purchased on our website.
Unlimited Cards
Unlimited Cards are normally posted to new members within 30 days’ of purchase and will be sent to the member’s address provided during the application process. Until your card arrives, members can use their Unlimited temporary pass included in their welcome email and iOS Cineworld app users will be able to use the digital app, once their My Cineworld and Unlimited accounts are synced.
Yes you can! When you purchase an Unlimited Card we will send you a confirmation email with your temporary Unlimited Card attached as a PDF. You can start using the temporary Unlimited Card straight away in cinema and online as detailed below. As soon as you receive your Unlimited Card through the post please start using this instead of the temporary Unlimited Card.
Tickets in cinema: Each time you visit a Cineworld cinema just present your temporary Unlimited card at the box office together with one other form of identification (such as your driving licence or bank card) to obtain your tickets. You can either print out the temporary Unlimited Card or display the PDF on your smartphone.
Tickets online via My Cineworld*: To use your temporary Unlimited Card to book tickets online you will need to register for a My Cineworld account and input your Unlimited Card number. You can register at www.cineworld.com/mycineworld/login#register. Once you have done this you will be able to book up to five (5) tickets online via your My Cineworld account. Please note that you may only have one booking for a particular film at any one time and you must not book for two films which start within 90 minutes of each other, whether those tickets are booked in cinema or online.
Tickets in cinema: Each time you visit a Cineworld cinema just present your temporary Unlimited card at the box office together with one other form of identification (such as your driving licence or bank card) to obtain your tickets. You can either print out the temporary Unlimited Card or display the PDF on your smartphone.
Tickets online via My Cineworld*: To use your temporary Unlimited Card to book tickets online you will need to register for a My Cineworld account and input your Unlimited Card number. You can register at www.cineworld.com/mycineworld/login#register. Once you have done this you will be able to book up to five (5) tickets online via your My Cineworld account. Please note that you may only have one booking for a particular film at any one time and you must not book for two films which start within 90 minutes of each other, whether those tickets are booked in cinema or online.
If you have not received your Unlimited Card within 30 days' of your confirmation email or if your temporary Unlimited Card stops working before your permanent card arrives please contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
Please visit cineworld.com/help.
Digital Unlimited
Currently iOS app users only can use the latest version of the Cineworld iOS mobile app which will provide customers with a digital card.
Simply open up the Cineworld iOS, select the Cineworld star logo and your card will be available for in cinema transactions and proof of membership.
Please ensure you have synced your My Cineworld and Unlimited accounts and have downloaded the most recent version of the Cineworld iOS app.
The latest version of the Android is coming soon! Please keep an eye on our website and social media pages for annoucements.
This feature is not available yet, but keep an eye on updates within to the app.
This feature is not available yet, but keep an eye on updates within the app.
Of course. This can be presented to any Cineworld employee to process your purchase.
Currently this feature is not available to customers under the age of 16 and they will need to continue using and presenting their physical Unlimited card.
This feature is not currently available on the mobile web website.
Missed Payments & Cancellations
Within 15 days of purchase: You have a right to change your mind and cancel in the first 15 days of your Unlimited membership. However, any cancellation may be subject to charges for any films you have seen using your membership during this period. For more information, please see your confirmation of purchase email, clause 5 of the Unlimited Card Terms and Conditions or contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
During your minimum contract period: You may only cancel your membership during your initial subscription period in limited circumstances for example if you are ill and unable to use the card or if we make a significant change to the Unlimited scheme or terms and conditions that has a detrimental effect on your membership.
After your minimum contract period: If you change your mind about your membership, you can cancel any time after your Initial Period by giving notice of termination to the Unlimited Helpline by phone or in writing by post or email (sent from the email address associated with your Unlimited membership).
If you pay by monthly direct debit, and we receive your notice:
14 days or more before your next payment date, your membership will end the day before your next payment is due or
13 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.
After your first year of membership if you renew and pay for your membership up front on the annual payment plan, You may cancel the Unlimited Card on one month’s notice and Cineworld will refund the fees paid for any remaining full months after the termination date. To give notice of cancellation please contact the Unlimited Helpline by phone or in writing by email (sent from the address associated with your Unlimited subscription).
For more information about how to cancel and your rights please see clauses 10 and 11 of the Unlimited Card Terms and Conditions or contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
During your minimum contract period: You may only cancel your membership during your initial subscription period in limited circumstances for example if you are ill and unable to use the card or if we make a significant change to the Unlimited scheme or terms and conditions that has a detrimental effect on your membership.
After your minimum contract period: If you change your mind about your membership, you can cancel any time after your Initial Period by giving notice of termination to the Unlimited Helpline by phone or in writing by post or email (sent from the email address associated with your Unlimited membership).
If you pay by monthly direct debit, and we receive your notice:
14 days or more before your next payment date, your membership will end the day before your next payment is due or
13 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.
After your first year of membership if you renew and pay for your membership up front on the annual payment plan, You may cancel the Unlimited Card on one month’s notice and Cineworld will refund the fees paid for any remaining full months after the termination date. To give notice of cancellation please contact the Unlimited Helpline by phone or in writing by email (sent from the address associated with your Unlimited subscription).
For more information about how to cancel and your rights please see clauses 10 and 11 of the Unlimited Card Terms and Conditions or contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
It’s easy to pay a missed monthly payment. Just click here or go to https://www.cineworld.com, click on the link to ‘Make a missed payment’, enter your Unlimited Card number and follow the instructions on screen. You will need a debit, credit or charge card to make the payment. Alternatively, contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
Please make sure you settle a missed payment as soon as possible as your Unlimited Card will be suspended until the outstanding amount is paid. We will contact you to advise you of a missed payment, usually by email or SMS, and if payment is made within 28 days of request (and You haven’t missed another monthly payment) we will normally reactivate the Unlimited Card within one hour of payment.
If the missed payment remains unpaid for more than 28 days or you miss a second payment (and the first one still hasn’t been paid) we may terminate your Unlimited membership and your account may be passed to debt collection.
Please make sure you settle a missed payment as soon as possible as your Unlimited Card will be suspended until the outstanding amount is paid. We will contact you to advise you of a missed payment, usually by email or SMS, and if payment is made within 28 days of request (and You haven’t missed another monthly payment) we will normally reactivate the Unlimited Card within one hour of payment.
If the missed payment remains unpaid for more than 28 days or you miss a second payment (and the first one still hasn’t been paid) we may terminate your Unlimited membership and your account may be passed to debt collection.
If you pay for your Unlimited account monthly, you can freeze your account for up to a maximum of 3 months for one time only, all providing you have surpassed the 3 month minimum contract period. To request to temporarily freeze your account, please complete the "Contact Us" form on our help page.
Please visit cineworld.com/contact and a member of the Customer Service department will contact you as soon as possible.
Unlimited Card Bookings
Yes, All you need to do is register for a My Cineworld account online at experience.cineworld.co.uk/
Then enter your Unlimited Card number where indicated in the Unlimited section of your My Cineworld account to sync your Unlimited membership with your My Cineworld account. Just make your bookings online through your My Cineworld account – simple! Please ensure that you bring your Unlimited Card with you to the cinema as each Unlimited member for whom a ticket has been booked must present their Unlimited Card at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.
Please note that not all ticket types may be booked online e.g. Unlimited members wishing to (i) take advantage of the offer to upgrades to Balcony Seating at The O2 (uplift payable) or (ii) watch a film at a cinema not included in their Unlimited Group (uplift payable), will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.
If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My Bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through your My Cineworld account. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card which could mean that you won’t be allowed to make online ticket bookings in the future.
*Please see cl 18 of the Unlimited Card Terms and Conditions for further details about online ticket bookings using your Unlimited Card.
Then enter your Unlimited Card number where indicated in the Unlimited section of your My Cineworld account to sync your Unlimited membership with your My Cineworld account. Just make your bookings online through your My Cineworld account – simple! Please ensure that you bring your Unlimited Card with you to the cinema as each Unlimited member for whom a ticket has been booked must present their Unlimited Card at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.
Please note that not all ticket types may be booked online e.g. Unlimited members wishing to (i) take advantage of the offer to upgrades to Balcony Seating at The O2 (uplift payable) or (ii) watch a film at a cinema not included in their Unlimited Group (uplift payable), will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.
If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My Bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through your My Cineworld account. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card which could mean that you won’t be allowed to make online ticket bookings in the future.
*Please see cl 18 of the Unlimited Card Terms and Conditions for further details about online ticket bookings using your Unlimited Card.
It’s simple! Just follow the step by step instructions below.
Step 1: Login or Register for a My Cineworld account
Step 2: Visit the Unlimited tab in your My Cineworld account
Step 3: In the box provided, enter your Unlimited card number to request a sync email which we will send to the email address linked to your Unlimited membership
Step 4: Check your email inbox (including your spam folder) for an email from [email protected] which will have your unique sync URL
Step 5: Click the unique sync URL to be redirected to your My Cineworld account. Please note that you will be prompted to login or register to complete the sync process unless you’re still logged in
Step 6: Click the Complete Sync button
Step 1: Login or Register for a My Cineworld account
Step 2: Visit the Unlimited tab in your My Cineworld account
Step 3: In the box provided, enter your Unlimited card number to request a sync email which we will send to the email address linked to your Unlimited membership
Step 4: Check your email inbox (including your spam folder) for an email from [email protected] which will have your unique sync URL
Step 5: Click the unique sync URL to be redirected to your My Cineworld account. Please note that you will be prompted to login or register to complete the sync process unless you’re still logged in
Step 6: Click the Complete Sync button
You can advance book for any film that is available for booking on your local cinema's homepage under "Whats On"
No, you can only advance book online. However, tickets can be obtained in advance at the box office for Unlimited member preview screenings and discounted Event Cinema tickets e.g. Opera, Concerts, Live Sports etc.
You can watch a film in our Balcony seating areas at The O2. Simply get your ticket at the participating cinema on the day of the performance (tickets not available in advance/online), but get there early as they are subject to availability.
Offers and discounts may be amended or withdrawn at any time without notice. A valid Unlimited Card must be shown.
Offers and discounts may be amended or withdrawn at any time without notice. A valid Unlimited Card must be shown.
Currently, Unlimited cardholders can have up to five advanced online bookings and can only book for one showing of a particular film at a time
Bookings for Event cinema, Unlimited screenings, Classic Films and obtaining tickets in-cinema don’t count towards your 5 booking limit.
You won’t be able to book in advance for 2 films starting within 90 minutes of each other.
Please see clause 18 of the Unlimited Card Terms and Conditions for further details about online ticket bookings using your Unlimited Card.
Bookings for Event cinema, Unlimited screenings, Classic Films and obtaining tickets in-cinema don’t count towards your 5 booking limit.
You won’t be able to book in advance for 2 films starting within 90 minutes of each other.
Please see clause 18 of the Unlimited Card Terms and Conditions for further details about online ticket bookings using your Unlimited Card.
Only the person who made the initial booking can cancel it. Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website.
No, it is not possible to change part of a booking. If you need to change your booking, you’ll need to cancel the whole booking and then re-book for the screening of your choice. Only the person who made the initial booking can cancel it. Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through a My Cineworld account.
Yes, you can collect your tickets on the day of the performance, either from the automated ticket collection machines or from any till point within the cinema. Please note, you will need your booking reference or the debit, credit or charge card number used to make the booking. Also, all Unlimited Cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.
Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.
Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.
Your tickets are only available for collection on the day of the performance.
You will need your booking reference or the credit/debit/charge card number used to make the booking. Please note all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.
No. You can show the QR booking code on the iOS and Android app or booking confirmation email.
You can use your Unlimited card at any Cineworld Cinema, although to watch a movie at a cinema not included within your Unlimited Group, you’ll need to pay an uplift and book your ticket at the cinema, as tickets for cinemas outside of your Unlimited Group cannot be booked online. You can find information on which cinemas are in which groups by going to cineworld.com/unlimited
The Friends & Family list is a new security measure to reduce the number of fraudulent Unlimited bookings being made without the knowledge of the Unlimited member. You will now not be able to book tickets online using an Unlimited card unless they have given you permission. You need to be an Unlimited member yourself to be added to someone’s Friends & Family list. This will allow you to book tickets online using their Unlimited card. If you want someone else to be able to book tickets for you with your Unlimited card, they will need to add you to their Friends & Family list. It’s quick, easy and only needs to be done once!
Once your Unlimited card is synced to a My Cineworld account, you will have the option in your My Cineworld Account to send a request to be added to another Unlimited member’s Friends & Family list. They will receive an email asking them to accept this request, which would allow you to book Cineworld tickets using their Unlimited card.
Once your Unlimited card is synced to a My Cineworld account, you will have the option in your My Cineworld Account to send a request to be added to another Unlimited Member’s Friends & Family list. Simply follow the below step-by-step instructions.
Step 1: Login to your My Cineworld account
Step 2: Visit the Unlimited tab in your My Cineworld account
Step 3: Scroll down to Unlimited Friends & Family
Step 4: Click Add Unlimited Friends & Family
Step 5: Enter your friend’s name and email address to send them an invite
Step 6: Your friend will receive an email invite asking them to accept your Friend Request. They can do this by logging into the Unlimited tab in their My Cineworld account, where your invite will be waiting for them
Step 7: Once your Friend has accepted your request, you will be able to select their Unlimited card during a booking by clicking Add Friends & Family and selecting the (+) symbol to add them to your booking selection
Once your Unlimited card is synced to a My Cineworld account, you will have the option in your My Cineworld Account to send a request to be added to another Unlimited Member’s Friends & Family list. Simply follow the below step-by-step instructions.
Step 1: Login to your My Cineworld account
Step 2: Visit the Unlimited tab in your My Cineworld account
Step 3: Scroll down to Unlimited Friends & Family
Step 4: Click Add Unlimited Friends & Family
Step 5: Enter your friend’s name and email address to send them an invite
Step 6: Your friend will receive an email invite asking them to accept your Friend Request. They can do this by logging into the Unlimited tab in their My Cineworld account, where your invite will be waiting for them
Step 7: Once your Friend has accepted your request, you will be able to select their Unlimited card during a booking by clicking Add Friends & Family and selecting the (+) symbol to add them to your booking selection
Recommend a Friend
"
For every friend that becomes an Unlimited member, you could gain an extra month free on your existing membership. Not only that, your friend has the benefit of receiving their 13th month free! You can earn up to a maximum of 12 free months a year. For more information, visit cineworld.co.uk/unlimited-recommend-a-friend
For every friend that becomes an Unlimited member, you could gain an extra month free on your existing membership. Not only that, your friend has the benefit of receiving their 13th month free! You can earn up to a maximum of 12 free months a year. For more information, visit cineworld.co.uk/unlimited-recommend-a-friend
Any Unlimited member can take part in the Recommend A Friend Offer if they have a valid email address registered with Cineworld (and their Unlimited card is valid with all subscription payments up to date). The email address is important as it enables us to administer the scheme and award you the benefits you've earned. You can check you have the correct email address registered with us by calling the Unlimited Helpline.
All you have to do is apply online for your unique code, send it on to your friends and ask them to apply for their own Unlimited membership using the code when prompted.
To obtain your code, first go to the Recommend a Friend page, enter your Unlimited membership number and your email address. We will then email you the code which you can pass on to your friends. Your friends will be prompted to enter your unique code when they sign up for their own Unlimited membership. The code used by your friends will tell us they are applying as a friend of yours. We will then be able to correctly assign your reward once they have become an Unlimited member, paid their subscription fees and been an active member with us for 90 days.
Your code may be used as many times as you like, although the number of free months you can earn from the code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).
If you share your code with 12 friends and they join Unlimited you could earn a full year of free Unlimited cinema!
From time to time, we may send you posters or other mailings about Recommend a Friend which you may wish to use to recommend Unlimited to your friends.
To obtain your code, first go to the Recommend a Friend page, enter your Unlimited membership number and your email address. We will then email you the code which you can pass on to your friends. Your friends will be prompted to enter your unique code when they sign up for their own Unlimited membership. The code used by your friends will tell us they are applying as a friend of yours. We will then be able to correctly assign your reward once they have become an Unlimited member, paid their subscription fees and been an active member with us for 90 days.
Your code may be used as many times as you like, although the number of free months you can earn from the code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).
If you share your code with 12 friends and they join Unlimited you could earn a full year of free Unlimited cinema!
From time to time, we may send you posters or other mailings about Recommend a Friend which you may wish to use to recommend Unlimited to your friends.
You can apply for your Recommend a Friend code and start recommending friends as soon as you become an Unlimited member.
It’s really quite simple. One successful recommendation will earn you one additional month’s worth of Unlimited membership. You can benefit from up to a maximum of 12 free months in a year.
A successful recommendation means the friend (""Friend"") that you have recommended (a) is eligible to join the Unlimited Scheme in accordance with the Unlimited Card Terms and Conditions, (b) is subscribing to the Unlimited scheme for the first time, (c) successfully completes the online application process using the relevant Offer code, and (d) has successfully paid for and completed their first 90 days’ subscription.
Please see our monthly or annual Terms & Conditions for the Recommend a Friend Offer for more details.
A successful recommendation means the friend (""Friend"") that you have recommended (a) is eligible to join the Unlimited Scheme in accordance with the Unlimited Card Terms and Conditions, (b) is subscribing to the Unlimited scheme for the first time, (c) successfully completes the online application process using the relevant Offer code, and (d) has successfully paid for and completed their first 90 days’ subscription.
Please see our monthly or annual Terms & Conditions for the Recommend a Friend Offer for more details.
If your friend signs up for Unlimited, inputs your unique code during the online application process and completes their first 12 months’ subscription, they will receive their 13th month of Unlimited membership free.
In addition to that, once they become an Unlimited member, your friend can make their own recommendations earning more months free for themselves and their friends!
In addition to that, once they become an Unlimited member, your friend can make their own recommendations earning more months free for themselves and their friends!
You may share your Recommend A Friend code with as many friends, family members and colleagues as you like., although the number of free months you can earn from that code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).
Monthly pay Premium Unlimited members – if you have been an Unlimited member for more than a year and you pay your subscription monthly, your free month will be credited to your account within 6 weeks of your friend paying for and completing their first 90 days’ membership. We’ll give you your free month by waiving your direct debit payment for the relevant month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your freebie the month after it has been credited to your account or the month after that once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).
Monthly pay standard (red card) Unlimited members – if you are in your first 12 months of membership and you pay your subscription monthly your free month(s) will be applied at the end of your initial 12 month membership. We’ll usually give you your free month by waiving your direct debit payment for your 13th month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your 13th month free or your 14th month free once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).
Please don’t cancel your direct debit as the relevant direct debit payment will automatically be waived. Cancelling your direct debit arrangement will result in the automatic de-activation of your Unlimited Card.
Annual pay Unlimited members – if you pay for your Unlimited membership annually in advance your free month(s) will be applied at the end of your 12 month subscription.
More than one free month earned – if you have qualified for more than one free month, each free month will be applied on the same basis as above and, where a number of successful recommendations have been processed at or around the same time, your free months will be applied to your account on consecutive months.
New members who joined Unlimited using a Recommend a Friend code - If you are the new member who signed up using your friend’s code, your additional free month will be assigned to month 13 of your membership and, if you pay for your subscription monthly, we will not take a Direct Debit payment on your usual date. Direct Debits will then resume as normal.
Read our Recommend a Friend Frequently Asked Questions for further information or please click here if you pay monthly or here if you pay annually to view full terms and conditions of the Recommend a Friend Offer.
Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member.
Monthly pay standard (red card) Unlimited members – if you are in your first 12 months of membership and you pay your subscription monthly your free month(s) will be applied at the end of your initial 12 month membership. We’ll usually give you your free month by waiving your direct debit payment for your 13th month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your 13th month free or your 14th month free once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).
Please don’t cancel your direct debit as the relevant direct debit payment will automatically be waived. Cancelling your direct debit arrangement will result in the automatic de-activation of your Unlimited Card.
Annual pay Unlimited members – if you pay for your Unlimited membership annually in advance your free month(s) will be applied at the end of your 12 month subscription.
More than one free month earned – if you have qualified for more than one free month, each free month will be applied on the same basis as above and, where a number of successful recommendations have been processed at or around the same time, your free months will be applied to your account on consecutive months.
New members who joined Unlimited using a Recommend a Friend code - If you are the new member who signed up using your friend’s code, your additional free month will be assigned to month 13 of your membership and, if you pay for your subscription monthly, we will not take a Direct Debit payment on your usual date. Direct Debits will then resume as normal.
Read our Recommend a Friend Frequently Asked Questions for further information or please click here if you pay monthly or here if you pay annually to view full terms and conditions of the Recommend a Friend Offer.
Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member.
Your Recommend a Friend code is unique to you. If you've lost it please contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been credited or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active member.
Nothing. As long as your friend paid for and remained an Unlimited member for their first 90 days' membership, you will still receive your free month.
It's easy! Just go to the online Unlimited application page here. Complete the online application form to apply for your Unlimited membership and enter your friend’s code in the Promo Codes and Gift Cards box on the payment page. Your free month of Unlimited membership will be automatically applied to your account when you complete your first year of membership.
Please note there is a minimum subscription period of 12 months for the Unlimited scheme (although, for a limited time only, it’s currently possible to sign up for minimum 3 month subscription term, when paying monthly). Please click Unlimited Card terms and conditions, for further details.
Please note there is a minimum subscription period of 12 months for the Unlimited scheme (although, for a limited time only, it’s currently possible to sign up for minimum 3 month subscription term, when paying monthly). Please click Unlimited Card terms and conditions, for further details.
So long as you used the valid code your friend gave you, you will automatically receive your 13th month free on completion of your first 12 months' Unlimited membership.
Please check you are using the correctly formatted code that your friend has provided you with. If it still does not work contact our dedicated Unlimited Helpline via our online contact form or by email at [email protected]
My Cineworld
My Cineworld is your free to join Cineworld customer account which gives you access to some fantastic deals and offers* as well as an easier online process to book your tickets.
* (opt-in to Cineworld News and Offers required).
Follow this link to create a My Cineworld account. The more information you give us the more we can tailor your Cineworld experience to your interests:
- Fill in your details so we can pre-populate your personal info to make your ticket bookings faster
- Let us know about your favourite cinemas so we can send you the film times email and give you quicker access to your local Cineworld
- Choose the newsletters you want to receive
- Let us know about your favourite film genres so we can personalise your Cineworld experience
The film times email is usually sent every week on a Wednesday.
The promotions and offers emails will be sent when we have great deals and competitions that we think are relevant to you.
We care about your privacy and don't want to fill up your inbox:
- We will only send the newsletters that you have requested and opted in for
- We will only send promotions and offers that we think are relevant to you
Please see our Privacy Policy for more details.
When you create your account you are asked to provide a password. At this stage no one else knows your password (not even us) so please don't share it with anyone else; we will request it to identify you every time you log in to your account.
We process your payments via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.
All transaction details - including your name and credit card details - are encrypted using TLS ("Transport Layer Security") for maximum security.
Banking details are never transmitted in clear text through the Cineworld booking system.
Please see our Privacy Policy for more details.
My Cineworld customers can choose to store their payment card details online safely to make the ticket booking process quicker and easier.
To select this option, simply login to My Cineworld during the booking process and at the payment details section, select the tick box which asks whether you would like your card details to be stored online.
If you subsequently want to delete or amend your card details, or to add a new card simply log on to your My Cineworld account, go to my stored cards section and follow the instructions provided.
You can be both a My Cineworld member and an Unlimited Card holder. As an Unlimited Card holder, you’ll need a My Cineworld account to manage your account and make advance ticket bookings with your Unlimited Card online. You’ll also be able to sign up for Unlimited news and offers and My Cineworld offers and newsletters and manage your marketing preferences through your account.
Haven't heard about the Unlimited card yet? Click here to learn more about Unlimited.
To make a group booking with My Cineworld you just have to follow the same steps you would follow to make regular booking, the maximum number of tickets you can book for in one transaction is 50 tickets.
Should you wish to make a larger booking or speak to our Screen Hire team, please visit the website for further information.
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